Privacy Policy

Thistle Timber & Building Supplies (“we” or “us”) are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. Our privacy policy explains how we use any information we collect about you and forms part of our Terms & Conditions.


For every unique visit to our website we will collect information from you. This information typically includes your name, company name if applicable, postal address, delivery address, email address and phone number. This information is collected to allow us to contact you about an enquiry or an order.

We may also obtain information via cookies with regards to your use of our website.

If an account is opened, or an order is placed, our standard terms and conditions may also become applicable.


Unless you select an “opt-out” option for marketing purposes, we may use the information you provide for the following:

  • to respond to your enquiry
  • to process your order
  • to process and manage your account
  • to inform you of any changes of policy or product offering
  • if the email address provided is a business address – we may contact you at any time to update any aspect of our products and / or services
  • if selected – to keep you informed of special product offers
  • if selected – to keep you informed of new product ranges or services

There is an unsubscribe link available throughout our website should you wish to no longer receive our communications.


We store all information in a national, highly secure, data farm in the UK. Your information is never transported outside of the UK and is only used for contact with suppliers of product in support of your enquiry or order.


We do not make any personal details available to anyone outside of Thistle Timber & Building Supplies for marketing purposes, unless you have clearly authorised this.

As a merchant supplier, we may pass your information to our own suppliers in order to fulfil your enquiry and / or order. However this will only be the information they need to deliver the service we have requested from them on your behalf. Suppliers are prohibited from using this information for any other purpose.

In the unlikely occasion that legal requests are made by a court or other law enforcement agencies for your information, if we have no choice then we may have to disclose it.


We have a cookies pop-up information bar which complies with the new law relating to the use of cookies. If you accept our policy, cookies – or small files – will be placed on your hard drive that enables our website to fully function. Without these your experience of our website could be compromised.

Full details of our cookie policy can be found on our cookies pop-up information bar.


The full requirements of the Data Protection Act are supported on our website. Thistle Timber & Building Supplies are fully committed through our Privacy Policy to continue to adhere to all required policies, and we carry out internal audits to verify this.

With regards the new General Data Protection Regulations (GDPR), we are currently checking and changing all of our compliance to ensure we store and dispose of data in a matter compliant with the GDPR.